Effective Date: 01 January 2026
Entity: La D Da Lodge CC
Location: Kimberley, South Africa
1. Introduction
Welkom by La D Da Lodge. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy outlines how we process information collected through our website and during your stay with us, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
2. Who We Are
La D Da Lodge is a hospitality provider located in Kimberley, South Africa.
- Physical Address: N12 Memorial Road, Kimberley, 8301
- Website: laddalodge.co.za
- E-pos: info@laddalodge.co.za
3. The Information We Collect
We collect and process your personal information mainly to provide you with access to our services and to help us improve your experience. The type of information we collect includes:
3.1. Personal Information
- Identity Data: First name, last name, title, and South African ID number or Passport number (required for the guest register by law).
- Contact Data: Billing address, residential address, email address, and telephone numbers.
- Financial Data: Bank account details and payment card details (processed securely via our third-party payment gateways).
- Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3.2. Special Personal Information
In the hospitality industry, we may occasionally process special personal information, such as:
- Health Data: Dietary requirements, allergies, or disability access requirements.
- Children’s Data: Information regarding minors accompanying you, which is processed only with the consent of a competent person (parent or guardian).
4. How We Collect Information
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
- Direct Interactions: You may give us your details by filling in forms on our website (e.g., booking forms, contact forms) or by corresponding with us by post, phone, email, or at the front desk upon check-in.
- Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns via cookies.
- Third Parties: We may receive personal data about you from third parties, such as travel agencies (e.g., Booking.com, Airbnb) or payment providers.
5. How We Use Your Information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes. Use cases include:
- To confirm and manage your reservation/booking.
- To verify your identity for security purposes (Check-in procedures).
- To process payments and refunds.
- To contact you regarding your booking or inquiries.
- To comply with legal obligations (e.g., the Immigration Act requiring guest registers).
- To detect and prevent fraud or security breaches.
- To improve our website and service quality.
6. Disclosure of Information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may share your data with:
- Service Providers: IT and system administration services, payment processors (e.g., PayFast, Yoco).
- Professional Advisers: Lawyers, bankers, auditors, and insurers.
- Legal Authorities: The South African Police Service (SAPS) or other government bodies if required by law.
7. International Transfer of Personal Information
Ideally, we process your information within South Africa. However, if we use cloud storage providers or booking platforms (like Booking.com) hosted outside South Africa, we ensure that the recipient is subject to a law, binding corporate rule, or binding agreement which provides an adequate level of protection effectively upholding principles for reasonable processing of the information that are substantially similar to the conditions for the lawful processing of personal information relating to a data subject who is a natural person and, where applicable, a juristic person.
8. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Security measures include:
- Physical security for our premises and filing systems.
- Computer and network security (firewalls, password protection).
- Access to personal information is restricted to authorized employees only.
9. Your Legal Rights (Data Subject Rights)
Under POPIA, you have the right to:
- Request access to your personal information (often known as a “data subject access request”).
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information (where we are not legally required to keep it, e.g., for tax purposes).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party).
- Request the restriction of processing of your personal information.
- Withdraw consent at any time where we are relying on consent to process your personal information.
To exercise any of these rights, please contact our Information Officer (details below).
10. Cookies
Our website uses cookies to provide you with a good experience when you browse our website and to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
11. Contact Details (Information Officer)
If you have any questions about this Policy or how we handle your personal information, please contact our Information Officer.
- Information Officer Name: Ulrich Lategan
- Email Address: uli@laddalodge.co.za
- Telephone: 087 310 7668
- Physical Address: La D Da Lodge, Memorial Road, N12, Kimberley, 8301
12. The Information Regulator (South Africa)
You have the right to complain to the Information Regulator if you believe that we have not handled your personal information in accordance with the law.
- Website: https://inforegulator.org.za/
- Email (Complaints): POPIAComplaints@inforegulator.org.za
- Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.